Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Dolgellau
GPhC Registration No: 9012511
Last Updated: July 2026

Pharmacy Weight Loss Dolgellau is a GPhC registered online pharmacy weight loss clinic serving patients in Dolgellau and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511). Any data collected through our website or consultation process is managed securely and used only for the purposes described in this policy.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity and contact information: Full name, date of birth, email address, phone number, and delivery address.
Health information: Medical history, weight, BMI, current medications, and any other health details provided during your consultation. This is classified as special category data under UK GDPR and is handled with the highest level of care.
Payment information: Transaction details processed securely through our payment provider. We do not store full card details on our systems.
Technical data: IP address, browser type, and website usage data collected automatically when you visit our site.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through a pharmacist-led consultation.
To dispense and arrange delivery of your medication. Orders are dispatched within 1 working day once approved by our pharmacist.
To maintain accurate patient records and ensure continuity of safe care.
To communicate with you about your treatment, orders, or any safety concerns.
To comply with our legal and regulatory obligations as a registered pharmacy.
To send service-related updates where you have provided consent.

We process your health data on the basis of providing healthcare treatment and fulfilling our legal obligations as a regulated pharmacy. All other personal data is processed on the basis of contract performance or legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use essential cookies necessary for the website to function, as well as analytical cookies to monitor site performance. You can control or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect your ability to use parts of our website.

5. Third Party Sharing

We do not sell your personal data to any third party. We may share your data with trusted partners only where necessary to deliver our services, including:

Delivery providers: To dispatch your medication to your chosen address.
Payment processors: To handle transactions securely.
IT and platform providers: Who support the operation of our online consultation system.
Healthcare professionals or NHS services: Where clinically necessary or required by law.
Regulatory bodies: Such as the GPhC, where we are legally obliged to share information.

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by law.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where there is no lawful reason to retain it. You may also request that we restrict or stop processing your data in certain circumstances, and request a copy of your data in a portable format. Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related enquiries within 48 hours.

8. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. All data is transmitted using secure encryption protocols.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Dolgellau
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.